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TEMPORARY CLOSURE

We hope to be open for business again soon! 

Keep up to date with when we will be re-opening our rooms on our social platforms below. For further information regarding the COVID-19 effect on Whistler,  follow the link below to the official website of…

Tourism Whistler – Whistler.com

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Finding Us & Parking

You can find us inside the Hilton Hotel on the lobby level, which is located at the village base of Whistler Mountain near the Whistler Village Gondola.

Parking can be found at the locations below. If you are conveniently staying in the main village or upper village, we recommend taking a short stroll in the beautiful mountain air from your accommodation to find us! 

DAY LOT 1 OR 2

HOURLY OR DAILY RATES
$ 2
50 PER HOUR
  • 5-10 minute stroll
  • Find location on map below
FIND MAP HERE

CONFERENCE CENTRE

ABOVE + UNDERGROUND AVAILABLE
$ 2-3
00 PER HOUR
  • 5-10 minute stroll
  • FInd location on map below
FIND MAP HERE

HILTON HOTEL VALET

BALLER STATUS - DAILY RATE ONLY
$ 15
00 CASH /PER DAY
  • Park right at our location
  • Limited availability
FIND MAP HERE
HAVE A QUESTION ABOUT GROUPS OR LOOKING FOR GENERAL INFORMATION?

Send us an email to info@escapewhistler.com

Privacy Policy

https://www.escapewhistler.com

Escape! Whistler will use your private information for booking activities and following up on your experience. We may send emails from time to time with deals and promotions, and you can unsubscribe from these emails at any time by clicking the unsubscribe button which will be presented in the footer of the email. Escape! Whistler does not share your information with other companies. Our team is committed to protecting your privacy and using technology with the most powerful and secure online experience possible.

In order to complete your booking or provide you with the information that you request, it will be necessary to ask for certain personal information such as your name and address, telephone number or email address. Escape! Whistler will also require a credit card to make a reservation online.

Booking Policies

$33 per player plus 5% GST and an additional online booking fee. Children 5 and under are free to join! 

Can be made 24hrs a day up until one hour prior to the start time of the Escape Room.

2 players are all it takes to escape! There is a maximum of 6 people per room for each game. 

Our Escape Rooms are an all-ages activity. Kids 12 and under must be accompanied by an adult (19yrs +) in the room. This adult is classed as a participant and is full price. 

Full payment is taken at the time of reservation – Cards accepted include Visa, Mastercard, and Amex. Cash and Debit payments are available in-store. 

No transfers, changes or cancellations can be made to bookings within 24 hours of the reserved time. This applies to all bookings with a group size of under 20 people and will result in no refund, or the credit card on file will be charged the full amount. See our group booking policies below for 20 people or more.

Team members of Escape! Whistler reserve the right to refuse entry to any participants suspected to be under the influence of any drugs and/or alcohol. A refund will not be provided under these circumstances.

If at any point throughout the game our staff suspects a participant is being unruly and/or destructive to any object in the room, they will be asked to leave without refund.  If something gets broken, a staff member will review the video footage and if someone was acting inappropriately or aggressively, they may be held accountable and liable for any cost associated with the repair or replacement of the damaged items.

All cell phones and camera devices must be locked away in a provided locker prior to participating in any Escape Room.

All participants must sign a legal release of liability waiver prior to participating in any Escape Room at Escape! Whistler. Participants under the age of 19 must have a waiver completed by their legal parent or guardian. Waivers can be completed at the Escape! Whistler office prior to the game, or by clicking through to the waiver below.

PAYMENT A 50% deposit is required at the time of booking & the remaining 50% is due five (5) days prior to the day of the reservation.

CANCELLATION Final numbers are required at the time of the final deposit when made five (5) days prior to the reservation. Changes or cancellations made within five (5) days of the reservation incurs the full cost of the confirmed booking. 

If you have any questions on our terms & conditions set out above, feel free to contact us at (604) 962-1117 or email info@escapewhistler.com.

Important Notice Regarding COVID-19 in Whistler

The safety of our staff and customers is our top priority. It is our goal to be transparent through this rapidly changing situation...

Vancouver Coastal Health has advised us that one or more individuals that visited Whistler between March 8 to 13 have been diagnosed with COVID-19. They visited Escape! Whistler on March 13 between 130pm and 4pm. Further information and the notice from Vancouver Coastal Health can be found at the link below:

https://www.whistler.ca/media/news/covid-19-coronavirus-disease-whistler

Though the risk of transmission is deemed low by Vancouver Coastal Health, we are notifying people who may have been present and asking you to:

  1. Monitor for fever, cough, malaise, runny nose fatigue, sore throat, nausea, vomiting or diarrhea (until March 27th); and
  2. Avoid public spaces and places where you cannot keep a distance of at least 2 meters from others (i.e. social distancing)

It is important to note that none of our employees have exhibited any symptoms of COVID-19. We will continue to update our Facebook and Instagram accounts if we learn of any more cases that may have impacted our customers. 

Stay safe everyone and all the best.

FAQ's

We are open 7 days a week and closed for Christmas day every year. You can find our updated hours here.

Our escape room facility is a popular one! We highly recommend making a reservation at least a day or two in advance. We tend to book up the day before/morning-of during the Winter and Summer months. In the off-season, there is a chance you can walk in and pick your room and time.

$33 + plus GST per player, a pretty great price right?! Children 5 and under are free, and groups of 20 or more receive a discounted rate, call to inquire.

You have 45 minutes to escape and we advise you to set aside roughly 1 hour for the entire experience. Each group is asked to arrive 15 minutes prior to their reserved time to allow for our check-in process and instruction prior to entering the room.

2 players are all it takes to Escape! Our maximum group size is 6 players for each theme.

We have 1 complimentary locker per room which is available at the time of your reservation until the end of your game. The lockers can fit jackets and bags only, they are not large enough to store skis or snowboards and there is nowhere in our reception these items can be left so please have this organized prior to arriving. 

No matter how large your group is (2-6 pax) when you reserve a room, it is yours to escape from within 45 minutes. There is no need to spend 5 minutes of your precious time breaking the ice with people you have never met!

We have two wheelchair-accessible rooms to choose from – The Buried Cabin and The Pinball Machine.

We are also happy to be a part of the Access-2 Canada program!

Comfortable casual clothing is best! The game is not super active but you will want to be able to move with ease.

High heels are not recommended.

Ski gear is fine but normal shoes or snow boots are required. No ski boots or bare feet are allowed.

Our locker storage is only large enough to hang jackets, so please leave your skis or snowboards behind as there will be nowhere in our establishment to store them. 

One thing is certain, no one is left behind! Your games master will open the door at the end of your game to let you out of the room, either revealing the remaining puzzles or keeping them a secret in case you choose to attempt the same room again!

All cell phones and any camera devices must be locked away in provided complimentary lockers for the game. Siri or Alexa will be no help to you in these rooms and we like to keep images of our rooms off of the internet ;)

You can make a reservation on this site!

BOOK HERE NOW!

We take payment for the full reservation in order to secure your booking. Visa, Mastercard, and Amex accepted for online bookings.

We have a strict 24hr cancellation policy with no refund for changes, no shows or cancellations to your booking within 24hrs of your reserved time.

We do understand that things out of your control can happen. Please call us as soon as you know you cannot make your reservations and we will do our best to accommodate.

Due to our set schedule throughout the day, and out of courtesy to guests with later reservations, we cannot delay your designated starting time.  Your 45 minutes will start at your reserved time.  If you show up late, you will simply have less time in the room to Escape! *Please Note* Each group is kindly asked to arrive 15 minutes prior to their reserved time to accommodate our check in process and pre-game instructions.

Kid’s 12 and under MUST be accompanied by a parent or guardian (19yrs+). We understand your kids, at times, maybe more intelligent than many adults and that’s awesome! But our games are designed to challenge even the brightest of them all!  Based on experience, it is a far more fun activity with an adult in the room for guidance and to assist with those extra tough to crack puzzles.

Each room is very different in terms of difficulty, style, and things you must accomplish. If you are an Escape Room veteran, you will be fine to try any of our rooms straight off the bat.  If this is your first time, we suggest choosing the Pirate Ship which is our beginner game.  It’s a great introduction to how our games work and still quite challenging with only a 25% success rate in the 45 minutes. (That percentage includes asking for clues!)

Our games are suitable for all ages and are a fantastic team building or family outing activity for everyone to enjoy. From young children to teenagers, 20-30-year-olds to mum and dad, right through to grandma and grandpa…everyone will have a blast escaping from our awesome rooms!

You can exit the room at any point during the game. For safety reasons the door you enter will always be unlocked.

We have had many guests bring claustrophobia concerns to our attention. Once players know they can exit the room at any time, they have always been comfortable inside!  If you have further questions, please give us a call and we can discuss any concerns to help you feel confident in joining your team to Escape! 1(604) 962-1117

Escape Rooms are 110% an experience you want to be on top of your game for. Being under any influence of drugs and/or alcohol will take away from the experience in a negative way.

Team members of Escape! Whistler reserve the right to refuse entry without refund to groups that arrive displaying signs of being drunk and unruly or under the influence of any substance. This is a turbo fun sober activity!

If you have any further questions, pop us an email at info@escapewhistler.com.

Rabbit Hole Escape Room